PersonaBid sells a single digital product: a shopper-persona bid report that is generated on demand from the data you upload and delivered to you immediately. This policy explains when refunds are available.
1. Immediate delivery & your cooling-off rights
Because the report is digital content generated and delivered immediately after payment, by completing your purchase you request immediate delivery and acknowledge that you lose the 14-day right to cancel once generation of your report has begun. This is consistent with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for digital content.
2. Sales are generally final
As the report is produced specifically from your data and delivered right away, all sales are final once the report has been generated.
3. When we will refund you
We will issue a full refund if:
- the analysis failed and no report was generated; or
- the report did not deliver due to a technical fault on our side; or
- you were charged in error (e.g. a duplicate charge).
To request a refund in any of these cases, email hello@fine-tuners.com within 14 days of your purchase, including the email address you used and your Stripe receipt or order reference. We aim to respond within 3 business days, and approved refunds are returned to your original payment method.
4. Your statutory rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including your right to a remedy if the digital content is faulty or not as described.
5. Contact
Fine-Tuners LTD (registered in England & Wales, company no. 15970627), 10 Ripley Close, Slough, SL3 7QH, United Kingdom — hello@fine-tuners.com.